Legal
Shipping Policy
We ship business orders worldwide, with most of our buyers in the USA, Canada, the UK, Europe and Australia. Shipping terms are agreed for every order and confirmed in writing.
Effective date:
Where we ship
We ship internationally from Pakistan. If you need delivery to a country not listed in your quotation, ask us and we will confirm the options.
Shipping methods
- Express courier: fastest, best for samples and smaller orders.
- Air freight: for medium-sized orders that need to move quickly.
- Sea freight: most economical for larger orders, with longer transit times.
You may also use your own freight forwarder or courier account. We will prepare the goods for collection.
Incoterms and costs
Each order is shipped on an Incoterms® rule agreed in the quotation and order confirmation, for example EXW, FOB, CIF or DDP. The rule decides who arranges and pays for transport, insurance, export and import clearance, and when risk passes to you. Shipping costs are quoted separately unless included in your quotation.
Dispatch and transit times
Goods are dispatched after final inspection and receipt of the balance payment. Transit times depend on the method, route and customs clearance and are estimates from the carrier, not guaranteed delivery dates. We will share the expected timeline when we confirm the shipping method.
Customs, duties and taxes
Unless your order is shipped DDP (Delivered Duty Paid), import duties, taxes such as VAT or GST, and customs brokerage fees in the destination country are paid by you. You are responsible for any import licences or registrations required for your goods. Delays caused by customs inspections are outside our control.
Documents and labelling
We provide a commercial invoice and packing list with every shipment, and other export documents as agreed. Cartons are marked to your instructions. Please tell us before production about any retailer, warehouse or marketplace requirements for labels, barcodes or carton specifications.
Tracking
Once goods are dispatched we send you the tracking number or bill of lading and shipping documents.
Delays, loss and damage
Check deliveries on arrival and note any visible carton damage on the carrier’s receipt. If goods are lost or damaged in transit, contact us straight away. Where we arranged the shipment, we will work with the carrier and insurer on your claim. Claims about the goods themselves are covered by our Refund & Returns Policy.
Please make sure delivery details are complete and correct. Costs caused by incorrect addresses, refused deliveries or unpaid duties are the Buyer’s responsibility.
Samples
Samples are usually sent by express courier. Sample shipping is charged at cost unless included in your quotation.
Contact us
Questions about this document? Email rexowearr@gmail.com or message us on WhatsApp at +92 339 6702707.
Rexo Wear
Pakistan